{"id":1447,"date":"2023-07-27T15:04:52","date_gmt":"2023-07-27T15:04:52","guid":{"rendered":"https:\/\/aoa.pt\/mamamaratona\/?page_id=1447"},"modified":"2024-07-24T14:43:00","modified_gmt":"2024-07-24T14:43:00","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/aoa.pt\/mamamaratona\/inicio\/refund_returns\/","title":{"rendered":"Pol\u00edtica de devolu\u00e7\u00e3o e reembolso"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#cc877a&#8221; background_image=&#8221;https:\/\/aoa.pt\/mamamaratona\/wp-content\/uploads\/sites\/2\/2024\/05\/Copia-de-CBanners-site-MM24.png&#8221; min_height=&#8221;182px&#8221; custom_padding=&#8221;0px||0px|||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; title_text=&#8221;C\u00f3pia de CBanners site MM24&#8243; sticky_enabled=&#8221;0&#8243;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;http:\/\/aoa.pt\/mamamaratona\/wp-content\/uploads\/sites\/2\/2021\/10\/Logo-MM21-01.png&#8221; title_text=&#8221;Logo MM21-01&#8243; align=&#8221;center&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;37px||15px|||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;28px&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;123px|||||&#8221; text_text_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: justify;\"><strong>Politica de Privacidade, Reembolsos e Devolu\u00e7\u00f5es<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; background_color=&#8221;#cc3677&#8243; background_enable_image=&#8221;off&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;16px&#8221; background_layout=&#8221;dark&#8221; custom_padding=&#8221;|124px||127px||&#8221; filter_saturate=&#8221;101%&#8221; filter_brightness=&#8221;119%&#8221; filter_contrast=&#8221;139%&#8221; mix_blend_mode=&#8221;darken&#8221; hover_enabled=&#8221;0&#8243; text_text_shadow_style=&#8221;preset1&#8243; border_color_all=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Data de entrada em vigor: agosto de 2024<\/p>\n<p>Esta Pol\u00edtica de Privacidade e Reembolsos descreve como recolhemos, usamos e partilhamos as<br \/>suas informa\u00e7\u00f5es pessoais, al\u00e9m das nossas pol\u00edticas de reembolso e devolu\u00e7\u00e3o. Ao aceder ou<br \/>utilizar o nosso site e efetuar uma inscri\u00e7\u00e3o, concorda com os termos desta pol\u00edtica.<\/p>\n<p>1. Informa\u00e7\u00f5es pessoais<\/p>\n<p style=\"padding-left: 40px;\">1.1. Recolha de informa\u00e7\u00f5es<br \/>Quando realiza uma compra na nossa loja online, recolhemos as seguintes informa\u00e7\u00f5es pessoais:<\/p>\n<p style=\"padding-left: 80px;\">\u2022 Nome completo<br \/>\u2022 Data de nascimento<br \/>\u2022 Morada de envio<br \/>\u2022 Endere\u00e7o de e-mail<br \/>\u2022 N\u00famero de telefone<br \/>\u2022 Informa\u00e7\u00f5es de pagamento<br \/>\u2022 NIF (N\u00famero de Identifica\u00e7\u00e3o Fiscal)<\/p>\n<p style=\"padding-left: 40px;\">1.2. Uso das informa\u00e7\u00f5es<\/p>\n<p style=\"padding-left: 80px;\">Utilizamos as informa\u00e7\u00f5es recolhidas para processar e entregar os pedidos, para efeitos de<br \/>seguro do evento Mamamaratona, para fornecer suporte ao cliente, melhorar os nossos<br \/>servi\u00e7os, enviar comunica\u00e7\u00f5es relacionadas \u00e0 inscri\u00e7\u00e3o no evento e cumprir obriga\u00e7\u00f5es legais aplic\u00e1veis.<\/p>\n<p style=\"padding-left: 40px;\">1.3. Partilha de informa\u00e7\u00f5es<\/p>\n<p style=\"padding-left: 80px;\">N\u00e3o partilhamos as suas informa\u00e7\u00f5es pessoais com terceiros, exceto quando necess\u00e1rio<br \/>para processar e entregar o seu pedido (por exemplo, com empresas de transporte), para<br \/>efeitos de seguro do evento Mamamaratona ou quando exigido por lei.<br \/>Nota: A organiza\u00e7\u00e3o consegue garantir que os participantes est\u00e3o abrangidos pelo seguro de Responsabilidade Civil e de Acidentes Pessoais da Mamamaratona 24 (MM 24), apenas quando todos os dados que s\u00e3o solicitados aquando a realiza\u00e7\u00e3o da inscri\u00e7\u00e3o na iniciativa s\u00e3o devidamente facultados \u00e0 entidade organizadora.<br \/>Ao inscrever-se na MM 24 concorda e respeita o Regulamento do evento dispon\u00edvel aqui.<\/p>\n<p>2. Cookies e tecnologias semelhantes<\/p>\n<p style=\"padding-left: 40px;\">2.1. Cookies<\/p>\n<p style=\"padding-left: 80px;\">O nosso site utiliza cookies e tecnologias semelhantes para melhorar a experi\u00eancia do usu\u00e1rio, personalizar conte\u00fado, analisar o tr\u00e1fego do site e oferecer an\u00fancios direcionados. Pode optar por desativar os cookies no seu navegador, mas isso pode afetar a funcionalidade do site.<\/p>\n<p style=\"padding-left: 40px;\">2.2. An\u00e1lise de dados<\/p>\n<p style=\"padding-left: 80px;\">Podemos usar ferramentas de an\u00e1lise de dados de terceiros para entender melhor como os usu\u00e1rios interagem com o nosso site e aperfei\u00e7oar os nossos servi\u00e7os.<\/p>\n<p>3. Reembolsos e devolu\u00e7\u00f5es<\/p>\n<p style=\"padding-left: 40px;\">3.1. Pol\u00edtica de reembolso<\/p>\n<p style=\"padding-left: 80px;\">Oferecemos reembolsos apenas para inscri\u00e7\u00f5es erradas, por exemplo, pessoas que se tenham inscrito para a Marcha\/Corrida (percursos de 5 ou 7 Kms), quando na verdade se que queriam inscrever para a Mini e Meia Maratona do Algarve (percursos de 10 ou 21 Kms). Para solicitar um reembolso, entre em contato connosco no prazo de 30 dias ap\u00f3s ter recebido os artigos, fornecendo informa\u00e7\u00f5es detalhadas sobre o problema.<\/p>\n<p style=\"padding-left: 40px;\">3.2. Devolu\u00e7\u00e3o de artigos<\/p>\n<p style=\"padding-left: 80px;\">Se um artigo precisar de ser devolvido, forneceremos instru\u00e7\u00f5es sobre como proceder. \u00c9 responsabilidade do cliente arcar com os custos de envio da devolu\u00e7\u00e3o, a menos que o motivo da devolu\u00e7\u00e3o seja devido a um erro nosso.<\/p>\n<p style=\"padding-left: 40px;\">3.3. Prazos de reembolso<\/p>\n<p style=\"padding-left: 80px;\">Ap\u00f3s a aprova\u00e7\u00e3o do reembolso, faremos todos os esfor\u00e7os para process\u00e1-lo o mais r\u00e1pido poss\u00edvel. No entanto, o tempo necess\u00e1rio para o reembolso ficar dispon\u00edvel pode variar dependendo do m\u00e9todo de pagamento utilizado.<\/p>\n<p>4. Seguran\u00e7a<\/p>\n<p style=\"padding-left: 40px;\">4.1. Medidas de seguran\u00e7a<\/p>\n<p style=\"padding-left: 80px;\">Implementamos medidas de seguran\u00e7a adequadas para proteger as suas informa\u00e7\u00f5es pessoais contra acesso n\u00e3o autorizado, altera\u00e7\u00e3o ou divulga\u00e7\u00e3o. No entanto, nenhum m\u00e9todo de transmiss\u00e3o pela internet ou armazenamento eletr\u00f3nico \u00e9 100% seguro, portanto, n\u00e3o podemos garantir a seguran\u00e7a absoluta das informa\u00e7\u00f5es.<\/p>\n<p style=\"padding-left: 40px;\">5. Altera\u00e7\u00f5es nesta pol\u00edtica<\/p>\n<p style=\"padding-left: 40px;\">5.1. Atualiza\u00e7\u00f5es<\/p>\n<p style=\"padding-left: 80px;\">Podemos atualizar esta Pol\u00edtica de Privacidade e Reembolsos periodicamente. A vers\u00e3o mais recente estar\u00e1 sempre dispon\u00edvel no nosso site.<\/p>\n<p style=\"padding-left: 40px;\">6. Contato<\/p>\n<p style=\"padding-left: 40px;\">6.1. D\u00favidas e solicita\u00e7\u00f5es<\/p>\n<p style=\"padding-left: 80px;\">Se tiver alguma d\u00favida sobre esta pol\u00edtica ou desejar solicitar acesso, corre\u00e7\u00e3o ou exclus\u00e3o das suas informa\u00e7\u00f5es pessoais, entre em contato connosco atrav\u00e9s dos seguintes meios:<\/p>\n<p style=\"padding-left: 120px;\">\u2022 E-mail: mama.maratona@aoa.pt<br \/>\u2022 Sede AOA:<\/p>\n<p style=\"padding-left: 160px;\">Associa\u00e7\u00e3o Oncol\u00f3gica do Algarve<br \/>Largo das Mouras Velhas, n.\u00ba 16<br \/>8000-139 Faro<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Politica de Privacidade, Reembolsos e Devolu\u00e7\u00f5es &nbsp;Data de entrada em vigor: agosto de 2024 Esta Pol\u00edtica de Privacidade e Reembolsos descreve como recolhemos, usamos e partilhamos assuas informa\u00e7\u00f5es pessoais, al\u00e9m das nossas pol\u00edticas de reembolso e devolu\u00e7\u00e3o. Ao aceder ouutilizar o nosso site e efetuar uma inscri\u00e7\u00e3o, concorda com os termos desta pol\u00edtica. 1. Informa\u00e7\u00f5es [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><b>This is a sample page.<\/b><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><h3>Overview<\/h3><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Additional non-returnable items:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li>Gift cards<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Downloadable software products<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Some health and personal care items<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Please do not send your purchase back to the manufacturer.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>There are certain situations where only partial refunds are granted:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li>Book with obvious signs of use<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Any item that is returned more than 30 days after delivery<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p><h2>Refunds<\/h2><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><b>Late or missing refunds<\/b><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><b>Sale items<\/b><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><h2>Exchanges<\/h2><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><h2>Gifts<\/h2><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><h2>Shipping returns<\/h2><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><h2>Need help?<\/h2><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Contact us at {email} for questions related to refunds and returns.<\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":""},"class_list":["post-1447","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aoa.pt\/mamamaratona\/inicio\/wp-json\/wp\/v2\/pages\/1447","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aoa.pt\/mamamaratona\/inicio\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aoa.pt\/mamamaratona\/inicio\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aoa.pt\/mamamaratona\/inicio\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aoa.pt\/mamamaratona\/inicio\/wp-json\/wp\/v2\/comments?post=1447"}],"version-history":[{"count":13,"href":"https:\/\/aoa.pt\/mamamaratona\/inicio\/wp-json\/wp\/v2\/pages\/1447\/revisions"}],"predecessor-version":[{"id":2363,"href":"https:\/\/aoa.pt\/mamamaratona\/inicio\/wp-json\/wp\/v2\/pages\/1447\/revisions\/2363"}],"wp:attachment":[{"href":"https:\/\/aoa.pt\/mamamaratona\/inicio\/wp-json\/wp\/v2\/media?parent=1447"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}